AI for hotels that answers guests at any hour.

We build AI agents and software for hotels, rental operators and leisure businesses: guest messages answered in their language, calls taken when reception is busy, and bookings, payments, staff planning and equipment run from one system connected to your PMS and booking channels.

Book your free 30-minute assessment Watch an agent work

Guest messages
Bookings and payments
Seasonal staff planning

A guest at a hotel check-in desk talking with the receptionist

First agent usually live in 4 to 8 weeks

What AI for hotels and tourism does well today

AI for hotels and tourism operators takes the repetitive guest contact off your team. It answers questions about arrival, parking, breakfast or cancellation in the guest’s language, from your own information, at any hour. It reads booking-channel messages, updates the PMS and hands a person the requests that need one, such as a complaint or a group booking.

In a seasonal business, the workload never grows evenly. The same team handles a quiet month and a full one, and the extra work lands on reception, on the phone and in the evening inbox. Tools that take the routine part keep the peak manageable without hiring for every wave.

The gains go beyond guest messages. Online payment in the booking flow, a staff plan by day and by activity, offers adjusted to demand, equipment followed with its maintenance: each of these removes a spreadsheet or a paper diary from the season.

What your team lives with in season

The same guest questions, in several languages, late in the evening.
Booking-channel messages answered one by one, from several back offices.
Reception answers the phone while guests wait at the desk.
The staff plan lives in a spreadsheet rebuilt every week of the season.
Payments collected at the end of an activity, sometimes in cash.

Three hospitality tasks to hand over

Start with the one that costs your team the most evenings.

01
Guest messages answered in their language
Questions from your website, email and booking channels are answered from your house information, day and night, in the guest’s language. Anything unusual goes to reception.
AI chatbots
02
Calls taken when the desk is busy
A voice agent answers calls about availability, access and opening hours, takes a booking request and passes the call to a person when it should.
Voice AI agents
03
Bookings, payments and planning connected
A booking confirmed online triggers the payment, the staff plan and the equipment, without anyone copying it from one tool to another.
AI automation

AI for hotels at each step of the guest’s stay

Guests ask different things before booking, on arrival day and after they leave. Step by step, what the agent handles and what goes to your team.

AI for hotels: steps of the guest journey, typical requests, what the agent answers from and what goes to staff
Step of the stay	What guests ask	The agent answers from	Goes to your team
Before booking	Availability, rates, parking, pets, accessibility	Your PMS and your house information	Group bookings and special rates
After booking	Changes, cancellation terms, an extra night	The booking in the PMS and your cancellation policy	Any exception to the policy
Day before arrival	Arrival time, directions, late check-in	Your access instructions and opening hours	Arrivals outside the hours you cover
During the stay	Breakfast times, extra towels, local tips, a problem in the room	Your house information	Anything broken, and every complaint
Check-out	The invoice, a late check-out, luggage storage	The PMS and your house rules	Any dispute on the bill
After the stay	Lost property, a review waiting for an answer	Your lost-property log, and a draft reply to the review	The reply, approved by a person before it is posted

Real project, client kept private

A seasonal rental business that became the local leader on its segment

A small seasonal leisure rental business on the French coast started out with paper diaries, shared spreadsheets and cash payments. The owner knew it would not hold if the business grew. We built its tools wave after wave, starting with a website and a booking module, without ever breaking what worked.

Client kept private. The platform is operational software with automation between its modules; guest-facing AI agents are the next layer we add on such a base. The business absorbed its growth without hiring at every peak.

Online booking, then online payment built into the booking flow
Staff planning by day and by outing
Offers and packaged tours adjusted to the weather and to demand
The equipment fleet followed unit by unit, with its maintenance cycle

10 years
of continuous partnership: 4
core operations tooled: planning, payments, fleet, offers

What a hospitality AI project has to respect

Guests know it is an AIAn assistant that talks to guests says it is an AI, as the EU AI Act requires, and offers a way to reach your team.
Guest data under the GDPRNames, dates, phone numbers and requests stay in Europe, are kept as long as your rules say and are never used to train a model.
Your PMS stays the referenceThe agent reads and writes through your PMS and booking channels. It never promises a room, a price or an exception your rules do not allow.
Card data stays with your payment providerCard numbers never pass through the agent. Payment links come from your provider, which handles card data under its own certification.

Hospitality and tourism: your questions

Does the agent connect to our PMS?

Yes, through its API when it has one, or through the booking channels and exports it offers. Checking what your PMS allows is the first step of the assessment. Reservations stay in the PMS, so reception keeps working from one screen.

Which languages can it answer in?

The languages your guests write in. We test yours on real past messages before going live, and a person takes over when the agent is unsure. Replies use your own wording for house rules and prices.

What if a guest asks for something unusual?

The agent recognizes what it should not handle, such as complaints, special requests or groups, and passes them to your team with the conversation attached. Your team sees why the request came back to it.

Is it worth it for a small operator?

The business above started with a single booking module. Start with the task that costs you the most evenings: the free 30-minute assessment helps you pick it, and the ROI calculator gives a first estimate.

Can it take bookings and payments?

It takes booking requests and sends the payment link from your payment provider, inside the booking flow you already use. Confirmation follows your PMS rules, card numbers never pass through the agent, and a person handles any exception.

Keep exploring

Let your evenings go quiet in high season.

Point us to the guest questions that fill your season and the tools you book with. We reply within one business day and book your free 30-minute assessment.