AI for property management that answers tenants first.
A leaking tap at 10 p.m. and a lease question for the third time this week. We build agents that take tenant requests from email, phone and portal, open the right maintenance ticket in your software and keep the tenant posted. Your managers keep the decisions and the relationship with owners.
- Tenant requests
- Maintenance tickets
- Rent reminders
What AI for property management takes on
AI for property management handles the steady flow of tenant and owner messages: it reads each request, answers the routine ones from the lease and your procedures, opens and dispatches maintenance tickets, sends rent reminders at the right stage and prepares owner statements. It works inside your property management software and hands every dispute, payment plan or tenant selection to a manager.
It connects to the software you already run, such as AppFolio, Buildium or Yardi, through their APIs or exports, and to the shared inbox and phone line tenants already use. Tenants keep the same channels and get an answer at any hour.
Tenant data stays on hosting you choose, in Europe or on your servers, and the agent only sees the properties each manager can already open.
What your property managers deal with every week
- Tenants call back again and again about a repair because nobody confirmed the visit.
- Maintenance requests arrive by email, phone and text, and some never become a ticket.
- Rent reminders go out late because someone checks each ledger by hand.
- Owners ask for an update that the manager writes from scratch.
- The same lease questions come back every week, on parking and notice periods.
Four workflows an agent takes over first
Each one runs in your property management software. Each one leaves the final call to a manager.
01
Tenant requests answered and logged
Questions on the lease, the building or a payment get an answer drawn from the lease and your procedures, with a handoff to the manager when it needs judgment.
AI chatbot02
Maintenance tickets opened and dispatched
The agent reads the request and the photos, sets the urgency by your rules, opens the work order, proposes a contractor slot and keeps the tenant posted until the job is closed.
AI agents03
Rent reminders at the right stage
Reminders follow your schedule and your tone, stop as soon as the payment lands, and pass to a manager before any formal notice.
AI automation04
Owner updates prepared
Monthly statements, repair summaries and vacancy updates are drafted from your ledger and tickets, for the manager to check and send.
Process automation
What to automate in property management, and what a manager keeps
Our default split, task by task. You adjust it during the assessment.
| Task | The agent handles | A manager keeps |
|---|---|---|
| Tenant questions | Routine answers from the lease and your procedures | Complaints, disputes and anything about money owed |
| Maintenance | Ticket, urgency by your rules, contractor slot, tenant updates | Approving quotes above your threshold |
| Rent collection | Reminders on schedule, stopped when the payment lands | Payment plans and any formal notice |
| Rental applications | Collecting the documents and checking the file is complete | Choosing the tenant |
| Owner reporting | Draft statements and repair summaries | Checking and sending |
| Move-in and move-out | Booking inspections and sending checklists | The inspection itself and the deposit decision |
Illustrative scenario
Nadia starts Monday with the weekend’s repairs already scheduled
A property management firm, a portfolio of rented apartments, and a weekend of tenant messages. This scenario shows what the agent does between Friday evening and Monday morning. It describes no real client.
Estimate the hours your own team spends on these requests with the ROI calculator, which shows its formula in full.
- A tenant reports a leak on Saturday night, with a photo.
- The agent rates it urgent under the firm’s rules and alerts the on-call contractor.
- The tenant gets a confirmation and the time of the visit.
- Routine questions about parking and notice periods are answered from the lease.
- On Monday, Nadia reviews the tickets and approves the one quote above her threshold.
The rules your tenant agent follows
- Fair housing applies to every reply.In the US, the Fair Housing Act (42 U.S.C. 3604(c)) bars any notice or statement on a rental that indicates a preference based on a protected characteristic. Replies come from wording you approved, and tenant selection stays with a person.
- Tenants know they are talking to an AI.In the EU, Article 50 of the AI Act requires since August 2, 2026 that people be told they are interacting with an AI system unless it is obvious. The agent says so in its first message.
- No decision on a tenant by machine alone.Article 22 of the GDPR protects people from decisions based solely on automated processing that significantly affect them. The agent prepares the application file; a manager decides.
- Applications ask only for what the law allows.In France, decree 2015-1437 lists the only documents a landlord may require from an applicant and a guarantor. The agent’s checklist follows the list that applies in your country.
Property management: your questions
Does it work with our property management software?
Yes, through its API or exports, read-only first. AppFolio, Buildium, Yardi and other tools each expose data differently, so we check yours during the free assessment before promising anything, and we never modify the vendor’s software.
Can it handle emergency repairs at night?
It sorts requests by your urgency rules at any hour, alerts your on-call contractor and confirms to the tenant. Your rules decide what counts as an emergency, and anything unclear goes to the on-call manager.
Will it chase rent too hard?
Reminders follow the schedule and tone you set and stop the moment a payment is recorded. Payment plans and formal notices stay with a manager, who sees the full history before acting.
Does it screen tenants?
It collects application documents and checks that the file is complete. Choosing the tenant stays with a person, in line with fair housing law in the US and Article 22 of the GDPR in Europe.
How much time can it save us?
That depends on your volume of requests, and we do not guess. The ROI calculator gives an estimate from your own figures, and once live, a dashboard tracks the hours saved on your real tickets.
How long before tenants use it?
A first agent usually runs in four to eight weeks, tested on your past tickets before it answers a real tenant. Scope and price are fixed in writing before we start, and your managers see the test results first.
Start Monday with the weekend already handled.
Tell us where tenant messages pile up. We reply within one business day to book your free 30-minute assessment, and we look at your software and your request volume together.